Monro Casino has been the talk of the online gambling wires since its inception in 2023. High rollers are particularly impressed because the monthly maximum withdrawals are high. Budget players are also raving about the casino as there are plenty of low stakes options. Plus, for those of you who like to dabble in sports betting on top of playing slots and live dealer games, Monro also offers in-play and pre-market sports betting.
Monro Online Casino Test
- Please read the Casinoplusbonus affiliate disclosure in the footer of this casino review.
Table of Contents
English-Speaking Regional Overview
Monro Casino suits for English-speaking players from Ireland and Canada if your aim is to play using your domestic currency of Euros (EUR) or Canadian Dollars (CAD). If you are from India, South Africa, New Zealand or Ireland, then USD or cryptos such as BTC (Bitcoin), LTC (Litecoin), and ETH (Ethereum) are available. Now you have seen the intro and the pros and cons, if you like what you see and want to learn more about what this casino has to offer, I’ll cover the games available and licensing.
Casino Pros and Cons
| Pros |
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| + Casino Games and Sports Betting + Mega Moolah and Age of the Gods0 + Accepts cryptocurrency & crypto bonuses + Card to Crypto deposit option + Weekly Cashback for VIPs + Daily and Weekly Tournaments + 6,500+ casino games from 50+ developers + Excellent Game Filters + Experience operator with multiple online casinos + High withdrawal limits suitable for high-rollers playing crypto or fiat + 1x deposit wagering for free cashouts+ VPN-Friendly Casino |
| Cons |
|---|
| – No responsible tools – Self-exclusion by email (24 hours to process) – Does not accept INR, ZAR, NZD, or AUD – High bonus wagering requirement (45x Deposit + Bonus) – No live casino bonuses – No virtual table bonuses – Low Trustpilot rating of 2.6 out of 5 |
In this Monro Casino review I will walk your through the registration process and payment options. For those of you who want to claim bonuses, there is a detailed bonus section towards the end. Along the way, there are also suggested guides such as how to avoid bonus mistakes and how to use responsible gambling tools that will help new casino players understand the inner workings of online casino gameplay. You can read more about how we rate and carry out online casino reviews here.
| Online Casino |  |
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| Casino Game Providers |
Pragmatic Play, BGaming, Wazdan, Hacksaw, Reflex Gaming, Realistic, 3Oaks, Belatra, NetGame, Relax Gaming, Play’n GO, Games Global (Microgaming), TrueLab, Playtech, Gamzix, Endorphina, Yggdrasil, Evoplay, Push Gaming, Zillion Games, Onlyplay, Mascot, Gamebeat, KA Gaming, Fugaso, Amatic, Betsoft, Quickspin, Spinplay Games, Gameburger, Popiplay, 4thePlayer, Spribe, Fortune Factory, PGSoft, all41studios, Mancala, Snowborn, JFTW, CTS, Booming Games, Playson, Slotmill, Peter & Sons, Avatar UX, Smartsoft, Skywind, Holle Games, Triple Edge Studios, Tom Horn, Clawbuster, Gaming Corps, Neon Vallet, Bang Bang, Stormcraft, Gold Coin, Turbo Games, Slot Factory, Igrosoft, Gamevy, RedRake, Bullet Proof, Golden Rock, Foxium, Felix, Old Skool, Spinomenal, Retro, Platipus, Amigo. |
| Security | Curacao Licensing, HTTPS |
| Payment methods | Interac, Bank Card, Payz, MuchBetter, Neosurf, Jeton, Flexepin, eVoucher, Interac e-transfers, Instadebit, EPS, Skrill, Neteller, Rapid Transfer, Skrill, ApplePay, MiFinity, Paysafecard, Tether, Bitcoin, Litecoin, Ripple, TRON, Bitcoin Cash |
| Live Casino | Pragmatic Play Live, Beter Live, Winfinity, Playtech, Quickspin, Skywind |
| Operator | GLD Group B.V. Abraham Mendez Chumaceiro Boulevard 03 Willemstad Curaçao |
| Accepted Countries | Ireland (EUR), Canada (CAD) / New Zealand, Australia, India, South Africa (USD or Crypto) |
| Casino Bonus | 225% Deposit Match Welcome Bonus up to €/C$900 + 400 FS (3-Part Bonus) |
| Actual offer | 50 Free Spins Monro No Deposit Bonus |
MONRO CASINO RATING - 85%
Casino Games
Security and Licensing
Registration
Customer Services
Casino Bonus
Good!
You can either skip this section and read the review and come back to see if you agree with the rating provided, or read them now and read on to decide for yourself. I'll begin with casino games. I gave the casino a 95% rating for games because there are over 6,500 to choose from. I deducted 5% because there are casinos with over 9,000 games like Slottica, so it's a petty deduction because there are more than enough games. Where the casino gains points is its excellent filtering and the fact every game uses responsive code to fit any screen size so desktop and mobile players all get to enjoy the same games. Security and licensing is rated at 70% because the Curacao licensing player support is still not great when it comes to casino complaints. It's a harsh 30% deduction, but players need to know the licensing authority behind the casino has their backs, so 30% it is. Registration is 100% because it's so quick to sign up for an account via social media or email, and the process is not too invasive. Customer services gets an 80% rating. It lost 20% because I tried twice to get bonus info and the support staff could not explain the ins and outs to me, so I fear for newer players that are not savvy to the ways of online casino gaming just yet. However, FAQs, footer links and email support were all great. That leaves me with the casino bonus, which I rated at 80%. I deducted 10% because the bonus does not include live or virtual tables games. The other 10% I took off because I don't like the high wagering requirement on the welcome bonus deposit 1 and deposit 3 stages. My final word for the casino is it's not the best for bonuses, but if you are high roller, the cashback and the high withdrawals for fiat and unlimited cash outs for crypto make this Monro an attractive online gambling platform.
Legal Gambling Age: You cannot sign up for Monro Casino unless you are 18 or older. If you are from Canada, check the legal gambling age for the province or territory you live in. Also, please read our affiliate disclosure in the footer and FAQ section so you understand how Casinoplusbonus makes its income.
Casino Games Portfolio Reviewed
Accessing games has been made easy with fast-loading and fully functional game sections. Whether you access games via a mobile web browser, mobile app, or desktop browser, the game interface is user-friendly and easy to navigate, thanks to the player-first focused category and filtering options. With over 6.,500 games the casino needs to ensure you can find your way around and pick out games that suit your playing style. For those of you that already know the name of the game you want to play, you can use the search bar for quick access.
- New: You’ll find this section in the home page. The Monro online casino games section has evolved in its short time online. With over 50 software providers, there are around 40 to 50 new online slots hitting the casino lobbies every day. This adds diversity to the casino and keeps the games section fresh so you always have something new to play, while the casino’s game portfolio continues to grow.
- Online Slots: Most online slots have an RTP of 96% on average, but you will find some with higher and lower percentages. The main table at the beginning of this casino review lists the software providers hosted by Monro. More than 5,500 slots are available, most of which are available for crypto and fiat currency betting. You can use the menu’s Bonus Buy, Fruits, and Books categories to sort games into categories. Or, on the home page, you can sort them by software provider and scroll down for easy access to New and Jackpot slots.
- Progressive Jackpot Slots: There are over 240 jackpot titles mixed, and a user-friendly feature lets you select ‘Jackpot’ and then the ‘software provider so you can sort all jackpot slots by game developers – I love this! You have the choice of playing either progressive or non-progressive jackpots. Mega Moolah and WowPot by Games Global (Microgaming) have the highest-paying jackpots with millionaire’s payouts. However, you should note that the RTP for these games is around 85%, as a portion of your bets go towards building the jackpot. Playtech’s Age of the Gods jackpot network also pays high jackpot wins regularly. Other brands with progressive jackpots include Play’n GO, Belatra, and BetSoft.
- Non-Progressive Jackpots: There isn’t a specific filter for non-progressive slots. In fact, I don’t know why most online casino ignore this point. I’ve not come across one that allows you to efficiently separate non-progressive slots from progressive slots. I can point in the right direction though. Take a look at our software provider pages covering Wazdan, BGaming, and Pragmatic Play under the ‘Best Online Casinos’ main menu. You will also find more non-prgressive slots from Playson and by using the progressive jackpot filter above for games from 3Oaks and 4thePlayer.
- Live Casino Games: As you would expect there is a section dedicated to live dealer games. To sort games into lobbies, you have Roulette, Blackjack, Game Shows, Blackjack, Baccarat or Sic Bo, or All Live Games. Once you are in the live casino section, you can sort games by game developer, VIP tables, Populat games, and Live Games by Country.
- Virtual Table Games: Disappointingly there is not a section to sort virtual tables games into a single lobby. You’ll need to use the casino search option and type in key phrases like Blackjack, Roulette, and so on for a list virtual table gaming options. It is a shame because I made a rough count of over 150 virtual tables. It doesn’t make sense making these difficult to locate,
- Instant Games: As a member you have over 100 instant games at your finger tips. SPRIBE’s Aviator is an award winning game that is a must have edition to any decent online casino gaming section. BGaming is also a popular go-to brand for instant games like Space XY, Minesweeper, dice games, Plinko, and JetX, while you will also find scratch card games from Pragmatic and Hacksaw.
- Sports: You can bet on a variety of sports. eSports are growing in popularity. Plus, there are Football, Rugby, Cricket, Basketball, Boxing, Tennis, NHL, NFL, NBA, Darts, Horse Racing and F1 sports markets available for in-play, pre-market, and single-market betting opportunities. All these bets are available under the same balance you use for casino bets.
My Opinion: If Monro’s online casino platform does have flaws in the way it delivers its platform in some areas, the casino games and sports betting area makes up for it. There are excellent filtering options, thousands of top-rated games, and there are handful of new games every month keeping players engaged.
Licensing and Security Review
The casino’s operating company is well-known on the Curacao and cryptocurrency casino scene. The company is Galaktika N.V. It holds a Curacao Antillephone Licensing Validation certificate. Although the licensing authority is changing how it licences online casinos and sports books, so make sure to check on the Monro Casino site after reading this review. To learn how to verify casino licensing, we have the Check Online Casino Licensing guide. You will find information about the Curacao Licensing authority in the guide.
- Licensing at the time of this Monro Casino review: Antillephone N.V. (license No. 8048/JAZ2016-050 valid till 1 November 2024
You should be aware of some of the downsides. The authority is not great at supporting players when they complain about a casino. There can be a lot of red tape or long delays between replies before you get assistance. Hopefully, with the new 2024 rules coming into place, the complaints department will improve.
My opinion: If lack of player support is a concern for you, and you are OK playing using fiat currency, then the best alternative is to play at an online casino operating under MGA licensing authority. However, if you want to play crypto games or you are from Australia, then online casinos operating under the Curacao licensing authority are your best option.
Licenses and safety
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The Monro Casino URL has an HTTPS prefix. This indicates that it has the correct security certificates in place. When you connect to the casino, it creates a secure TLS connection that uses symmetric and asymmetric encryption algorithms so hackers cannot hijack your data or connection. As for game integrity, every software provider must supply an Random Number Generator (RNG) certificate to prove all games deliver fair results.
Lightning Fast Registration Processes
There are two ways you can sign up for Monro Casino.
- Social Media Sign Up: This is so simple. Use Google or Telegram to sign up and within 10 to 20 seconds, you are a member! Talk about easy…
- Email Sign Up: I will walk your through email sign up process below.
- Enter you email address and choose a memorable password.
- Select your country and currency and make sure you tick the orange box to confirm you are over 18 and understand the T&Cs as well as privacy management of personal data and cookie policy.
- You can also choose to receive personalised offers via SMS or email here.
- Select ‘SIGN UP’ to continue.
- Now select your state or province, date of birth, and enter your first name and last name.
- Select your gender and press ‘NEXT’.
- Now enter your posy code, city, address, and phone number, and select ‘FINISH’
- Once you have done this, you are now a member and free to make a deposit.
Before you deposit, make sure you understand the KYC process so you are fully aware of the information you need to provide for when it is time to make a withdrawal. Also to get to the next VIP level and start claiming cashback on your losses, verify your telephone number and email.
Mobile Gaming
There is a downloadable Android or iOS app. Alternatively, you can access all gaming and your casino account is through internet browsers. If you use full screen on your mobile browser, then you get the same look and feel as an app anyway. You can also save the casino’s login page to your smartphone or tablet home screen for quick access. The advantage of not using an app is that you do not need to use physical memory on your phone. If you are in the market for casinos with mobile app downloads, then try the Casinoplusbonus online casino apps page for more available options.
My Opinion: The registration process is quick, however, don’t get too comfortable because as with any casino, you need to pass that KYC check. I found the process a little invasive, but the rules are the rules. As for the casino casino app versus the web browser both function smoothly. They are user-friendly and come with helpful menus, filters, and lobbies that are easy to navigate.
KYC Verification
There are several documents and processes required by the casino to pass the KYC (Know Your Customer) check so you can withdraw from the casino. Also, by passing the KYC checks, you will enhance your VIP level. The purpose of KYC checks is to ensure you are old enough to gamble and that you are who you say you are. Behind the scenes there are also AML (Anti-Money Laundering) checks.
It takes around 2 days for the KYC check verification after you submit all documents. You may be asked for a phone call or video call at some point. To activate your KYC check, there is dedicated section on the casino’s website.
My advice: Pass your KYC check before you make a deposit. This way if you run into any issues, you can try another casinos. This is better than making a deposit and then finding out later down the line you cannot get past the KYC check. A great way to understand these checks is by reading the Casinoplusbonus KYC Checks guide.
The Monro Casino KYC Process
- Government Photo ID: ID card, passport, or driver’s license
- Proof of address: Utility bill (Electric, Gas, Mobile Bill)
- Payment: Pictures of front and back of your card
- Selfie Photo: A selfie of you holding your ID documents
- Email Verification: Confirm your email
- Video Verification: A video chat with a KYC officer
- Phone Verification: Either a code sent via a phone call or a call with a support agent
Deposit & Cashout Options Reviewed
If you have read my no deposit bonus review for Monro casino, you will have walked through the registration process and playing through the 50 free spins bonus with me. Once I completed the sign up bonus I made a CAD deposit with the casino. I do this because when reviewing an online casino, it is imperative that I get a feel for the deposit and withdrawal processes to give you an accurate and honest review. While I was a member, I looked at a variety of other payment options available.
- Currencies: Canadian Dollars (CAD/C$), Euros (EUR/€) and US Dollars (USD/$)
- Cryptocurrency: ETH, USDT ERC20, USDT TRC20, TRON, DOGE, BTC, BCH, LTC, XRP (You can use a 2D code to transfer to your casino wallet)
The casino will update your casino balance as soon as your fiat currency deposit method approves availability of finds. Cryptos may take a little longer depending on the blockchain ecosystem’s current demand.
Deposit and Withdrawal Options
- Deposits: Interac, Bank Card, Payz, MuchBetter, Neosurf, Jeton, Flexepin, eVoucher, Interac e-transfers, Instadebit, EPS, Skrill, Neteller, Rapid Transfer, Skrill, ApplePay, MiFinity, Paysafecard
- Withdrawals: Interac, Bank Card, Payz, MuchBetter, MiFinity, Jeton, eVoucher, Skrill, Neteller
A couple things I noticed: You can pay by card but opt to have your balance converted into crypto. Also, whenever you make a crypto deposit, the casino will show the latest fiat to crypto rate from that day.
Important Deposit and Withdrawal T&Cs
- You will need to withdraw to the same method used to deposit.
- For free withdrawals, you will need to play through your deposit 1 times the amount.
- Before you can withdraw, you will need to verify your telephone number and pass the KYC check.
- Accumulating deposit over €/C$2,000 will trigger a KYC check.
- When you deposit €/C$8,000 or more, you will need to confirm your source of funds as per AML rules.
- Cashing out for €/C$1,250 may trigger further verification requests.
My Opinion: The casino has some really neat features. Card to crypto conversions is a welcome feature as there is no need to go through an exchange. Also, the casino will use an exchange (I don’t know which one) to give you the latest fiat to crypto conversion. Another point is that I am not a fan of deposit turnovers for free withdrawals, but the turnover is only 1x, which is reasonable for a Curacao online casino.
Monro Casino Payment Options
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Minimum Deposits/Withdrawals
- Minimum Deposit: €/C$10.00
- Minimum Withdrawals: €/C$10.00
Daily Withdrawals (Fiat Currency)
- BASIC VIP Level – €/C$6 000
- PRESTIGE VIP Level – €/C$6 000
- ELITE VIP Level – €/C$15 000
- SUPREME VIP Level – no limits
Daily Withdrawals (Crypto)
- BASIC/PRESTIGE/PRESTIGE VIP Levels – €/C$1 million
- SUPREME – no limits
Additional Cash Out Info
- Cash Out Approval: 0-24 hours
- Cards & Bank: 3 to 5 days to credit your account
- e-wallets: Instantly credits your e-wallet
- Crypto: Credits your wallet almost instantly
Deposit/Withdrawal T&CS: For deposit and withdrawal information in Monro Casino’s T&Cs head to the Terms and Conditions page in the footer. Scroll down to Section 8. Deposit and payouts.
Customer Support Review
- Languages: EN, FR, DE, FI, BR, UA, MX, RU
- Live Chat: I tested the real-time support live chat and was online chatting with a customer service rep in less than a minute. That’s a great response time. There was one slight drawback. The support personnel didn’t know how to explain the bonus T&Cs. I tried again and came up against another brick wall. The default response is to ‘read our T&Cs’. The aim of my contacting them was to answer questions about bonuses not in the T&Cs.
- Email (help-monro@support.win): Another area of the casino I tested was the email support team. After I sent the email, I received a ticket notification. Around 14 hours later, I received a response that answered my test questions about payment options. That’s about the time period I would expect an email response to come back in, so all is good here.
- Responsible Gambling Policy: There is a responsible gambling page in the footer. The page offers advice on how to gamble responsibly. Some questions can help you identify problem-related gambling issues, and there are suggestions on where to get help. Suggested organisations include GamCare, Gambling Therapy, Gordon Moody Association, and Gamblers Anonymous.
- Responsible Gambling Tools: This is a big letdown. Every modern online casino today should implement responsible gambling tools under player accounts—no such luck at Monro Casino. You need to email support to self-exclude, which is the lazy option. It doesn’t take much to set up deposit and loss limit tools and an area for cooling off and self-exclusion. If the casino adds these tools, I think it shows a willingness to evolve with the times.
- FAQs: There is an impressive FAQ section with 10 sections. They relate to games, bonuses, cryptocurrency, loyalty programs, responsible play, and more. Under each section, there are detailed Q&As. I have to say the operator has done a great job helping players find answers to commonly asked questions for members.
- Footer Links: The footer contains useful information, such as access to the FAQs. It also contains terms and conditions for the casino itself and for bonuses. Other useful links include Fairness & RNG Testing Methods, Anti-Money Laundering, and Dispute Resolution.
My Opinion: I give customer support a 7 out of 10, which is down to two main points the casino needs to address in order to evolve. I have two decades experience in online gambling, but for a beginner the live chat agent’s generic response to bonus questions would not be helpful. Training support staff to better explain bonus T&Cs would help. Also, the addition of responsible gambling tools is the second point. Fix these issues and I’d score support as 10 out of 10.
Monro Casino Bonus Review
There is a no-deposit bonus offer with 50 free spins if you sign up for the platform from this review. See the main table at the beginning of this Monro Casino review. After you use the free spins and play through your bonus balance, you can choose to claim the welcome bonus. See the bonus table to the right (desktop readers) or below (mobile readers) for a full description of all three new player bonus offers and the bonus terms and conditions.
- Monro Casino Welcome Bonus: A 3-part offer worth 225% Deposit Match Welcome Bonus up to €/C$900 + 400 FS.
- Crypto Bonuses: If you choose to deposit using crypto, you deposit will use the current fiat currency to crypto exchange rate taken from an exchange. You will then receive a deposit match currency equvilent in cryptocurrency.
Below this section, you will also find a detailed overview of regular promotions and an alternative welcome bonus for sports betting. These offers are all available on the casino’s dedicated Bonuses page.
Regular Bonuses & Promotions
- Weekly Cashback: The cashback is available for VIPs players.
- Birthday Gift: Each year on the birth of your account opening, Monro will give you a deposit match bonus. The higher your VIP level, the better the bonus.
- Free Spins Weekly: If you deposited more than €/C$80 throughout the week, you’ll receive the chance to claim up to 135 free spins.
- Bonus Money Reload: Depositing €/C$80+ in a week also gives you the option to claim a 50% deposit match bonus deal.
- Sports Welcome Bonus: 150% bonus up to €/C$150 for a 10+ deposit. (This promo stretches across 3 deposits).
- Sports Reload Freebet: Every week, depending on your deposit and bets places, the casino awards a free bet.
VIP Loyalty Rewards
You will earn 1 point for every 1 point for every €/C$10’s worth of deposits accumulated.
There are four levels to climb the VIP ladder. Basic, Prestige, Elite and Supreme. Prestige level is easy to reach. Simply pass the KYC check and make a deposit. The Elite and Supreme levels require consistent gameplay. You’ll need 200 points per 30 days or 450 per 90 days to remain in the Elite VIP club. For Supreme level it is 350 points and 800 points per 30 or 9- days, respectively. As for rewards for your continuous play and loyalty, you receive improved withdrawal limits, cashback, VIP support and more red carpet treatment.
My Opinion: The casino lacks live casino bonus offers. At the very least, it should offer a cashback incentive for live dealer players. On the plus side, there us a sports bonus offer and a weekly reload. I also like the fact how easy it is to jump from the basic VIP level to Prestige. Overall, I give the bonus section an 8 out of 10. For 10 out of 10, I would need to see more bonus offers and live casino promotions.
| Bonus | Turnover and bonus terms |
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Welcome Bonus 150% deposit match up to €/C$600 |
T&Cs that Apply to All Three Welcome Bonus Deals
T&Cs that Apply to the First & Third Welcome Bonuses
T&Cs that Apply to the Second Welcome Bonus
Game Weights
Avoiding Bonus Mistakes
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Welcome Bonus From 25 to 300 Free Spins |
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Welcome Bonus 75% deposit match up to €/C$300 |
Monro Online Casino Operator Company Information
Although there is no public information indicating how much Monro Casino’s yearly revenue is, on the surface, it looks to be a large online casino operator. Here on Casinoplusbonus, we have reviewed Drip Casino, Starda Casino, LEGZO Casino, Fresh Casino, Jet Casino, and Sol Casino. These casino brands also share the same operator as Monro online casino, and there are others we have yet to review.
- Operator: GALAKTIKA N.V.
- Company Type: Private Limited Liability Company
- Address: Scharlooweg 39, Willemstad, Curaçao P.O. Box 3075
- Founded: 14 July 2016
- Statutory Director: Allyant Group B.V. reg (Curacao company number 151273)
Curacao Chamber of Commerce: To find more information about the operator, you can use the public search tool for Curacao companies. This allows you to also search any other companies connected to GALAKTIKA N.V.
Frequently Asked Questions (FAQ)
How does this casino rate on the iGaming circuit?
I checked other casino review sites similar to Casinoplusbonus, and most seem to have positive player feedback. However, I also looked at Trustpilot and found that out of 19 reviews. 21% were 5-star ratings (4 reviews), 5% (1 review) were 4-star ratings, and 74% (14 reviews) were 1-star ratings. Overall, it seems there is a negative vibe. Just bear in mind that most players generally leave reviews when they have a complaint. However, 14 reviews out of 19 being 1-star is quite high. For the most up-to-date ratings and reviews, please see Monro ratings on Trustpilot.
What alternative casino bonuses are there to Monro?
If you are able to play at a casino under the Malta Gaming Authority (MGA) licensing, you will find casinos with lower wagering requirements. The issue with Monro’s 45x ‘Deposit + Bonus’ is that you have to play through both the deposit amount + bonus amount to convert your bonus into cash. At online casinos like LeoVegas and 21 Casino, the wagering requirement is only 30x or 35x the bonus. Bitkingz Casino offers bonus deals with just 45x bonus-only wagering if you are looking for crypto bonuses with low wagering. You can read the Bitkingz Casino review bonus section here for more information.
Where can I find a casino with live casino bonus offers?
As Monro Casino does not offer live casino bonus options, the best place to find a casino that will give you a chance to play with bonus money on live dealer games is via the Casinoplusbonus live casino page.
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