How to Check an Online Casino Operator Company Information

Casinoplusbonus EN gives you step-by-step instructions on checking online casino operator company information.

Table of Contents

What is an Online Casino Operator?

The operator is the casino company behind the brand name of you casino. Each one sets up its iGaming or sports betting business venture differently.

• Some operators focus on a single online gambling platform with just one branded casino platform.

• There are operators with multiple online casino sites. For example, in the accompanying table to this section, you will see the Altacore N.V. operator manages the iWild and Gamblezen online casinos.

• On the other hand, there are some online casinos that will have more than one operator. Referring to the accompanying again, you can see that Platin Casino uses the Viral Interactive Limited operator for its UKGC licensing and the Red Rhino Limited for its Malta Gambling Authority (MGA) licensing.

What Do Operators Do For An Online Casino?

Importantly, it is the operator that holds the casino’s licensing. Therefore, if you have a casino complaint, you are not dealing with the casino brand, but with the operator that manages the casino brand.

Operator responsibilities:

• Setting up bonuses and VIP loyalty programs

• Managing marketing activities or marketing agencies

• Creating partnership deals with aggregator platforms that supply the operator with the casino platform

• Making deals with casino game software providers

• All payments also go through the operator

• Customer services and retention

Where to Find an Online Casino’s Operator Information

You never know when you may need more information about an online gambling platform you have been playing at.

Here just a few reasons you may want to check an online casino operator:

• Check the footer of the online casino as per the screenshot below

• Check the casino’s terms and conditions

• Search for the casino’s URL on your justification’s licensing authority’s website

Example of operator information in the casino’s footer

Licensing Logo: Every online casino should also show the logo of the licensing authority its operator is registered with. You can click on this logo to reveal the operator of the casino. In the screenshot above, this would be the red Curacao logo on the left.

Why Check a Casino Company’s Information?

You never know when you may need more information about an online gambling platform you have been playing at.

Here just a few reasons you may want to check an online casino operator:

• Checking the operator’s reputation and financial stability.

• Checking to see if the operator is managing other online casino brands. For example, the Dama N.V. operator has several casino brands named BetandPlay, Bitkingz, Goodman, and Joo Casino.

• You have a dispute with the casino that you cannot resolve and need to take note of the company address. This is a vitally important process just in case you want to make a complaint following the Casinoplusbonus online casino complaints procedure.

• Like myself, you are an iGaming journalist and researcher who wants to know how to check an operator’s information for a casino review or news report.

Check online casino licensing: This guide goes hand-in-hand with the Casinoplusbonus EN ‘How to check online casino licensing‘ – Avoid Casino Scams guide. Using both will help you get to know more about your online casino.

Checking Companies Registered in Malta

Malta is a hub for online gambling companies, especially operators. Many of these operators hold licensing not only under the Malta Gaming Authority but also under the UKGC.

In order for the operator obtain licensing in Malta under the Malta Gambling Authority (MGA), the company must register itself as a Maltese business. This comes with plenty of tax incentives of course!

Examples of operators

• 21 Casino’s operator is White Hat Gaming Limited, which holds licensing in both the UK and Malta.

• Galaxyno Casino’s operator Green Feather Online Limited, only holds licensing in Malta.

Checking the operator’s company information

This is the easy part, all you need to do is follow these instructions.

1. Visit the Malta Business Registry Search For Company Page

2. Enter the business number or operator name into the search

3. When the company show up, select show details

3. See the screenshots below

In this example I used the operator’s name.

In this example I used the operator’s name.

If the company name does not show, try using the company number. Malta company numbers always begin with a C a space then then the number. For example, Green Feather Online Limited’s company number is C 80735.

Checking Companies Registered in Curacao

Curacao is another large online gambling hub. Compared to the MGA and UKGC, licensing in Curacao is much more affordable.

Other reasons online casinos choose Curacao is that the country’s online gambling laws are crypto-friendly, and compared to the MGA and UKGC, there are far more game providers approved by the Curacao licensing authority.

Much like the MGA, to register for Curacao licensing, the operator must open a company in the country. All company information is made public via the Curacao Chamber of Commerce.

Checking the operator’s company information

1. Visit the Curacao Chamber of Commerce Registry Search Page

2. Enter the company number or operator name into the search

3. When the company show up, select show details

3. See the screenshots below

When the company name appears, select the link for more info

All the company information will show up on a single page.

If the company name does not show, try using the company number. Curacao company numbers always use 6 digits. For instance, in the case of the Altacore N.V. example above, the company number is 151002.

Checking Companies Registered in the UK

As long as the UKGC is happy with a company’s financial information, companies from overseas can register for a UKGC account. Most online casinos in the UK use overseas operators. However, these companies still need to pay UK taxes and the 1% levy charged to all online gambling platforms operating in the United Kingdom.

• Some operators under the UKGC have their primary address in Malta or Gibraltar.

• Use our guide to Checking Companies Registered in Malta if the operator is a Maltese company.

• If the casino is registered under a UK company name, follow the steps below.

Checking a UK operator’s company information

• Use the UK Companies House Register

Rarely are operators registered in the UK, so your best bet is to find the address via the UKGC licensing checking system and select search the business register.

Rounding Up This Guide

It is unlikely you will use this guide often as most online casino operators have a complaints procedure. If you do happen to have an issue with your casino or sports book, then firstly use the complaints procedure offer by your online casino.

If you do not agree with the decision passed down from the complaints team, you have two options:

• Submit a Complaint to Your Casino’s Licensing Authority

• If you signed up to an online casino via one the reviews or lists on our website, then you can also submit Submit Online Casino Complaints to Casinoplusbonus, and we will mediate for you.

Aside from understanding who the operator is you need to make a complaint to, being able to check operator information is also a great way to check an online casino is safe and trustworthy. You can find other casinos under the same operator and check their reviews, and you can check whether the operator’s licensing certificate is still valid.

If you feel we’ve missed any important information or you would like to share your experiences with certain operators with us, please feel free to leave a comment on this page. We ‘ALWAYS’ answer comments and welcome them!