If you have exhausted all options via your online casino’s complaints team over a casino dispute, don’t worry because you are not alone. We are here to help you if you are being unfairly treated and have a valid case you feel is not being addressed fairly.
Simply follow the procedures outlines below, and then leave a comment on the casino or bonus review or on one of our pages, and we’ll get back in contact with you with 24 to 72 hours.
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Players Helped
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Issues Resolved
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Casinos Contacted
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Player Disputes in Progress
When to Use the Casinoplusbonus Online Casino Dispute Experts
Suppose you have signed up to an online casino via one of our casino or bonus reviews or from one of the lists on the Casinoplusbonus iGaming portal. In that case, we can step in and attempt to help you resolve your issue with the casino. We do this by using our connection with the casino platform and contacting them directly, encouraging the complaints team to take another look at your dispute.
- Important: Before you file a complaint with us, your first port of call should be your casino’s complaint system. If you contact us first, when we contact your casino, they will first require you to lodge your dispute via the platform’s complaint procedure.
To complain directly to your online casino select submitting a complaint to your online casino in the ‘Your Alternative Complaints Options‘ section below.
Your Alternative Complaints Options
Filing a Complaint with the Casinoplusbonus Team
We must stress that we can only help you if your complaint is with an online casino you signed up for via one of our online casino reviews. If you did not, your best next move is to complain via the affiliate site you used or with your casino’s licensing authority as per the ‘Your Alternative Complaints Options‘ section above.
PART 1
Contact Us About Your Complaint
- If you have already exhausted all angles via your online gambling platform’s complaints team, please feel free to contact us.
- Leave a comment on the casino review for the platform in question. (Note: Your comment will not show on this page, so it is 100% private.)
- In the comment section, please leave your email and briefly describe your complaint.
PART 2
Send Us More Information
- One of the Casinoplusbonus team will contact you usually within 24 to 48 hours via email and request more information.
- We can also arrange to get in touch via Telegram, WhatsApp, Skype, and other social media.
- From here we will send you the procedure of how to send us all the information you have gathered in regard to your complaint.
PART 3
Submit Your Complaint to Casinoplusbonus
- Once you have followed our complaints procedure, please submit it to us via email
- At this point we will continue to ‘Part 4’ mentioned below to begin processing your complaint
- Please allows us two days to get back in touch with you to let you know what will happen next
Casinoplusbonus Online Casino Complaints Procedure
Once we have confirmed your complaint is in order, we will get to work resolving the issue as best as we possibly can by communicating with your online gambling platform’s complaints team.
Here are the the steps we take to resolve your issue:
PART 4
We Review Your Complaint
- Hold tight as once you have submitted your complaint, we need to review it.
- We may request more information if needed.
- If everything is in order, we’ll get back in touch to let you know we are proceeding with part 5.
PART 5
We Get In Contact With The Casino
- We will begin by contacting the complaints team to ask for more information or a fair settlement agreement
- We will also communicate with our personal contact at the casino to let them know we are dealing with a complaint
- Be prepared for a response from us in case the casino asks us for more information from you
PART 6
Getting Your Dispute Settled
- As soon as the issue is resolved, we will inform you.
- If the casino does not want to help, and we feel you have a case, we will blacklist the casino.
- The next is to contact the casino’s licensing authority as explained in the next section.
Making a Legitimate Complaint
Please ensure your complaint is legitimate so we can properly deal with your dispute. We understand that some people get frustrated when they lose and decide that the casino has rigged the games, which is not considered a legitimate complaint if you play at a casino covered by a licensing authority.
Our main online casino complaints page, please take a look at the list under the section ‘The Most Common Reasons Behind Complaints to Online Gambling Platforms‘. These are some of the most common and legitimate complaints the Casinoplusbonus online casino complaints teams have helped our players resolve after escalating their disputes to us.
If you are losing too much gambling or getting into debt by chasing your losses, please take action now. Read our ‘Help for Problem Gambling’ guide, which you can find in the footer of every page here on the Casinoplusbonus website.
FAQ
What is a player versus casino dispute?
When a player files a complaint about an online casino, this is typically known as a player versus casino dispute.
Can Casinoplusbonus help with player versus casino disputes?
Yes. We have helped hundreds of players who have contacted us via comments, and now we have this official page to help you if you have a casino dispute.
Why would I need to contact the casino’s licensing authority about complaints?
If we cannot help and you have a legitimate case, some licensing authorities have a system that guarantees someone will review your complaint. This is especially true of the MGA, UKGC, and AGCO, which offer legal mediation services for players vs. casino disputes without charge.
What is the most important procedure in a player vs casino dispute situation?
For the initial complaint, having proof that there is an issue is the most essential part of a player versus casino dispute. It would be best to have documentation and sometimes screenshots to back up your complaint.
What happens if you do not have any proof or documentation to make a complaint?
In these situations, it depends on the nature of your complaint. We cannot take screenshots if we believe a game did not pay out correctly, so the best course of action is to ask the casino to investigate and see how far you get.
What is considered a false complaint?
Unfortunately, false complaints happen often, and they always fail. The most common complaint is claiming that the casino rigged the game, which the casino or licensing authority can easily prove.
How can you trust the licensing authority and casino are not falsifying evidence?
You can take solace in the fact that most licensing authorities want to catch casinos cheating if that is what they are doing, and so you have to take a leap of faith. If you cannot, online casino gaming is probably not for you.