How the SOFTSWISS responsible gambling tools protect players at Curacao & MGA casinos from AI fraud prevention to 16K cases handled in 2025.
While you were playing your favorite casino games this year, a company you’ve never heard of stopped over 15 million euros in fraud and handled 16,000 responsible gambling cases. And you didn’t notice a thing, which is exactly the point of this news piece.
To make those of you who not aware, aware of SOFTSWISS, and what the company has been doing in the responsible gambling space. Most Curacao online casinos do not use responsible gambling tools, but those that use the SOFTSWISS platform do!
Maybe you chose that casino because you read a review and saw that you can set deposit limits, loss limits, session time limits and even wager limits. There are also built in tools so you can exclude yourself from real money gaming in order to take a break. However, have you ever wonder who’s actually protecting you when you spin those slots or place that bet?
SOFSWISS has always been here at Casinoplusbonus as an aggregator platform that supplies thousands of games and an entertaining mobile and desktop experience, and we have highlighted this in our SOFTSWISS online casinos review guide. I feel confident you’ll be taking a look at some of the casinos on that guide after reading this news story!
Cutting a long story short, one of the standout areas of SOFTSWISS is that online casinos and sportsbooks that are currently using its casino and sportsbook setup include responsible gambling tools. The company has continued to earn its reputation as a player-focused iGaming and sports betting platform provider by pushing its ‘ply responsibly’ agenda.
However, the aggregator is a business-to-business (B2B) company, and therefore, most players don’t see the news on the SOFTSWISS news pages or don’t make the connection between online casinos and SOFTSWISS. In fact, most players are unaware that they are playing on an online gambling platform provided by SOFTSWISS.
Never heard of responsible gambling tools? If you are new to online gambling, then take a look at our responsible gambling tools guide. It explains how to use responsible gambling software at casinos and sportsbooks online.
SOFTSWISS Takes Center Stage at South Africa’s Responsible Gambling Summit
SOFTSWISS is stepping up its game in South Africa as it is partnering as a Platinum sponsor for the Responsible Gambling Summit 2025 this November. The two-day event in Johannesburg brings together the big players in the business, all focused on making gambling safer and more sustainable
- Regulators
- Operators
- Aggregators
- Experts in gambling
The summit runs from November 13 to 14 and covers everything from policy and compliance to the nitty-gritty of how technology can actually prevent problem gambling. There’s even an awards gala dinner to give recognition to companies excelling in responsible gambling. As per the SOFTSWISS Responsible Gambling Summit 2025 news report, the company will have a seat at the table, SOFTSWISS personelle will discuss the newest digital risks and how to tackle them.
It’s refreshing to see a company not just showing up at events but actually backing it up with real numbers and innovation, especially in a region like South Africa, where responsible gambling frameworks are still in development.
SOFTSWISS Processes 16,000 Responsible Gambling Cases
SOFTSWISS’s Responsible Gambling team has been working diligently this year, handling around 16,000 cases in the first half of 2025. We’re talking about self-exclusion requests, behavioral checks, and proactive interventions, the full protective package that keeps players safe and operators compliant. But here’s what sets them apart in our opinion. The company isn’t just reacting to problems, which is the mistake we’ve seen most UK online gambling companies make, and find themselves fined millions by the UK Gambling Commission.
SOFTSWISS is taking proactive measures:
- They launched a monthly Responsible Gambling Video Digest to keep operators and teams in the loop.
- They rolled out bilingual training modules for support and CRM teams.
- They’re collaborating with the AML, Legal, and Complaints departments to ensure everyone’s on the same page.
- They’re constantly upgrading their Risk Scoring Tool with machine learning to catch risky behavior before it becomes a crisis.
What this shows is that responsible gambling isn’t an afterthought for SOFTSWISS, and the company has baked this formula into its entire operation.
Emilia Kurzynska, the Team Lead of Responsible Gambling said: Our mission is to ensure that player well-being is always a priority embedded in every process. The growing number of Responsible Gambling cases shows that awareness is rising, and we meet this demand with reliable tools and timely interventions to effectively support every operator.
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