We value your feedback and are committed to providing excellent service. If you have any complaints or concerns about Casinoplusbonus, please follow the procedure below to ensure your issue is addressed promptly.
Please note that this is not the page on which to file a player vs casino dispute complaint. We have a specific page available to help you understand how to make an official complaint to your online casino – casino complaints procedure.
Casinoplusbonus Complaint Procedure
To submit a complaint, please follow these steps:
- Contact Us: Please leave a comment at the bottom of this page. This will show up on our system, and we’ll reply.
- Leave Your Email: When you comment, please leave your nickname and email contact.
Our Response Time
- Response Time: We will acknowledge your complaint within 72 hours.
- Follow-Up: If your issue is not resolved satisfactorily, you can request a follow-up review by our senior management team.
Reasons to Complain
You may want to submit a complaint if you experience any of the following issues:
1. Service Complaints
- Technical Problems: Difficulty accessing our website or using any of its features.
- Customer Service Issues: Unsatisfactory interactions with our support team.
- Privacy Concerns: Issues related to your data or privacy.
- Unresolved Issues: Any other problems that have not been adequately addressed.
2. Content Complaints
- Offensive Content: If you see offensive content on our site, please complain.
- Links Not Working: Let us know if any links in our content are not working.
- Incorrect Information: Errors or misleading information in our content.
- Plagiarised Content: Content has been plagiarised from your website or another website.
- Video Content: Any video content we are using that you feel we do not have permission to use.
- Images: Any images we use that you feel we do not have permission to use.
3. Casino and Bonus Complaints:
- Bonuses: Let us know if any of the bonuses from our bonus reviews are not working.
- Casinos Reviews: Don’t hesitate to contact us if a casino is no longer working or the casino review doesn’t take you to the casino’s homepage.
- Casino Complaints: If you have a dispute with an online casino you signed up for via Casinoplusbonus, please see our casino complaints page, which we mentioned in the introduction of this page.
Your feedback helps us improve our services: We always want to improve and give you and all our readers a better experience. Thank you for taking the time to share your concerns with us.