Ever visited a casino where the dealers & croupiers need more training? The UK Grosvenor Casinos decided its employees need a crash course! (Photo by Ays Be on Unsplash)
Casino giants, Grosvenor, have launched a six-week programme to educate employees who are not familiar with the games. The course will include a set itinerary that will cover everything that a Grosvenor Casinos employee will need to know.
The early stages of the course will familiarise employees with casino terminology, including pay-outs and odds. The staff will learn how to correctly spin the ball on the roulette table and ensuring that employees are confident with multiplication (up to x35) when it comes to paying out in a timely fashion. According to Wales247, the games covered during the course are the most popular in the casino world.
The employees will be shown how games like Poker, Blackjack and Roulette should be properly managed, with everything from the deal, to the odds. From the third week up to the sixth week, there will be a particular focus on advanced techniques that are required if you want to work in a casino. The participants of the course will live play the popular games to get a real feel of how the games should be played correctly.
More advanced dealing techniques will be taught, but also, how to collect the cards and announcing a bet or a specific hand in play. Another key skill to learn will be coping with customers and the potential difficulties dealers can experience with players, but also how to conduct oneself in an appropriate casino manner.
As a point of absolute necessity; casino safety will be taught as it is essential knowledge to have in the casino business. Occasionally, dealers will suspect cheating, and so, there will be techniques to learn on how to spot a cheat and what to do in this situation. The Grosvenor Casinos Managing Director, Jonathon Swaine, explained the thinking behind the Academy, saying that at Grosvenor, commitment to staff is of the highest importance. He believes that to get the best product, a business must produce the best staff. Also, with additional knowledge, staff members will have a far better chance of progressing their careers at the casino.
Swaine went on to mention how proud the company are to set up something of this magnitude. The number of participants signing up to the project is really encouraging. Given the disastrous 15 months during covid-19, the company are looking to bounce back with maximum positivity and to give the staff the very best opportunities that the company can. It has to be said that, in the long run, the company will benefit just as much as the staff, as they are producing the best possible staff members who are able to provide the best service. This will enhance the casino’s reputation – generating more custom.
The Grosvenor casino is a large UK casino brand that hosts Evolution live table games via the iGaming brand’s Dual Play roulette table product. Players can play the tables on the casino floors of the Grosvenor’s Victoria Casino in London without actually entering the casinos. In fact, you can play the Grosvenor casino roulette tables even while in an other country via the online web cam stream at Evolution casinos!
Leave A Comment